3 Common Customer Objections: What They Mean and How You Should Respond

Just because a customer questions your price or a feature of your product DOESN'T mean that they aren't interested in buying it! As a salesperson, you must learn the meaning behind your customers' objections in order to respond appropriately and turn each objection into a personalized sale! Objections are usually a GOOD thing. Your customer's objections are signs that they…

Continue Reading

The Art of Properly Answering the Telephone – The 12 Basic Elements

Many marketing dollars are budgeted to ensure that customers can reach businesses. Most advertising documents, such as letterheads, business cards, phone book ads, newspaper ads etc highlight telephone numbers in a most prominent way.Yet very few training dollars are dedicated to properly answering the telephone. As a general rule the person responsible for answering the telephone has quite a few…

Continue Reading