The Art of Properly Answering the Telephone – The 12 Basic Elements

Many marketing dollars are budgeted to ensure that customers can reach businesses. Most advertising documents, such as letterheads, business cards, phone book ads, newspaper ads etc highlight telephone numbers in a most prominent way.Yet very few training dollars are dedicated to properly answering the telephone. As a general rule the person responsible for answering the telephone has quite a few…

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Three Ways to Innovate Like an Olympian at the Office

Media coverage of the 2016 Summer Olympics has featured awe-inspiring performances by top athletes like Simone Biles and Michael Phelps. It has also given credit to the many coaches and teammates who, laboring tirelessly behind the cameras, have helped these extraordinary individuals reach the pinnacle of their sports. But there is another story that should be getting as much attention…

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